5 Keys to Improving Operations Management Every Day

How a Daily Management System Moves the Needle

If you’ve ever used a Fitbit to help you reach your fitness goals, then you know a little something about how motivating and helpful it can be to have a constant view of how you’re doing toward reaching those goals. Instead of waiting until the end of the day to let you know whether you hit or missed your target, a Fitbit shows you where you stand right at the moment. So if it’s 3:00 p.m. and you’re still 6,000 steps shy of your daily goal, you still have time to literally take action—i.e. turn off the TV, get off the couch, and go for a walk—so you can hit your target and win the day.

And, as we like to tell our clients, winning the day puts you in a better position to win the week, the month, the quarter, and the year. In other words, by winning every day, you stay on track to reach your annual goal.

improving chances of winning with daily management

Organizations need help staying on track, too

In the business world, a daily management system functions a lot like a Fitbit for organizations. Of course, a business is much more complex with more goals and more people involved than an individual trying to lose a few pounds. When businesses miss the day, it’s usually because:

  • They don’t know they are off track until it’s too late to do anything about it.
  • The people who can correct problems often aren’t notified in time.
  • They don’t truly understand the reasons or root causes behind the misses.

As we discuss in our new eGuide, The Key to Hitting AOP Goals: Data Driven Daily Management, a daily management system that is part of operations management software employs a combination of process rigor and technology can help organizations resolve these challenges and give them their best shot at winning every day.

5 Ways to Win with a Daily Management System

In March we’re introducing a new module in our Dploy Solutions suite called Dploy Daily Management. Here are five elements that operations management software with a daily management system brings to the table to help you better manage your operations on a daily, hourly, and even down-to-the-minute basis so you can win the day, and, ultimately, the year:

    1. Abnormality. A daily management system introduces the discipline of abnormality tracking. Whether in a service center, factory or retail floor, or sales and marketing department, the person who experiences the issue—maybe it’s a mechanical failure on a production line or a phone line outage in a call center— immediately enters the problem it the daily management system
    2. Escalation. The daily management system uses tiered accountability and timed escalations to send that information up the chain of command to people who can address the issue at the right time. Different people at escalating levels are notified if and when the level below is unable to correct the issue in a pre-defined amount of time. Higher-level leaders are only notified or interrupted when they need to give their attention to a critical, unsolvable issue.
    3. Analysis. With tools for root cause analysis, the daily management system prompts employees and managers to work together to identify the reasons behind the failures—what happened and why? They can then create action plans for immediately bringing resources to bear to course-correct and get the organization back on track to meet the day’s goals.
    4. Prevention. For issues that repeatedly cause major performance disruptions, a daily management system goes beyond helping your team identify a quick fix. It provides tools for identifying and creating countermeasures to be implemented to prevent similar disruptions or delays in the future and help ensure optimum long-term performance. In other words, it helps move your organization from constant fire fighting to fire prevention by resolving recurrent problems permanently.
    5. Visualization. A daily management system enables real-time data visualization. By using dashboards, it shows at a glance the issues that are hampering performance and what’s being done, by whom, to correct situations. This helps promote transparency and accountability at every level of the organization. In addition, better data collection, analysis, and visualization give mangers useful insight for analyzing trends and forecasting future outcomes.

Ready for your next win?

If you really want to improve the way you manage your business on a daily basis, you need a system that, like a Fitbit, can help you know where you stand right now in terms of reaching your goals. So you can take action when needed to course-correct and stay on track. Remember, whether it’s weight loss or operational performance, the key to winning the year is winning the day. With the right daily management system, people have the information and the tools they need to ensure every day is a success.

To learn more about how a daily management system promotes winning the day, download our latest eGuide, The Key to Hitting AOP Goals? Data-Driven Daily Management.

 

ABOUT THE AUTHOR
David Pate is Managing Director of North American Business Development at TBM Consulting Group. He is a skilled business leader with experience in both process and discrete manufacturing, David Pate is recognized for his ability to deliver results and for his 25+ years’ experience driving lean transformations, facilitating culture change and developing lean leaders. In his role as Director of Lean Manufacturing, David led lean transformations for four large factories and implemented a program for lean supplier development. As plant manager, he utilized lean to drive and sustain significant reductions in defects and increased productivity.

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